At AquaVive Hydro, we are committed to ensuring your complete satisfaction with our products. If, for any reason, you are not entirely satisfied with your purchase, you can return the item within 30 days of receipt for a full refund or exchange.

Return Eligibility

To be eligible for a return, your item must be:

• Unused and in its original packaging: The product should be in the same condition as when you received it.
• Accompanied by a receipt or proof of purchase: Please provide a receipt or order confirmation to complete your return.

Non-Returnable Items

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Some health and personal care items

Return Process

1. Contact Us: To initiate a return, please contact our customer service team at support@aquavive.com. Provide your order number and the reason for the return.
2. Return Authorization: Our team will provide you with a return authorization and instructions on how to send your item back to us.
3. Packaging: Securely pack the item in its original packaging. Include all original packaging materials, manuals, and accessories.
4. Shipping: Ship the item to the return address provided by our customer service team. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain amount of days, depending on your card issuer's policies.

Exchanges

If you need to exchange an item for the same product or a different one, please contact us at support@aquavive.com. We will guide you through the exchange process and ensure you receive the product that best suits your needs.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at support@aquavive.com. We will arrange for a replacement or refund as quickly as possible at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at support@aquavive.com.

Thank you for shopping with AquaVive Hydro. We appreciate your business and are here to assist you with any questions or concerns regarding our return policy.

Welcome to AquaVive Hydro

This Legal Notice applies to the AquaVive Hydro website, including all related domains and subdomains (collectively, the “Website”). By accessing or using our Website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

Company Information

• Company Name: AquaVive Hydro, Inc.
• Registered Office: 456 Radiant Avenue, Los Angeles, CA 90017, USA
• Contact Information: Email: support@aquavive.com

Intellectual Property

All content on this Website, including but not limited to text, graphics, logos, images, and software, is the property of AquaVive Hydro or its content suppliers and is protected by United States and international copyright laws. Unauthorized use or distribution of this content is prohibited.

Trademarks

The trademarks, logos, and service marks displayed on this Website are the property of AquaVive Hydro or other third parties. You are not permitted to use these trademarks without the prior written consent of AquaVive Hydro or the respective third party.

Use of Website

You may use this Website for lawful purposes only. You must not use this Website in any way that breaches any applicable local, national, or international law or regulation, or that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.

Limitation of Liability

AquaVive Hydro strives to ensure that the information provided on this Website is accurate and up-to-date. However, we do not guarantee the completeness, accuracy, or timeliness of the information. AquaVive Hydro will not be liable for any damages of any kind arising from the use of this Website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

External Links

Our Website may contain links to third-party websites. These links are provided for your convenience only. AquaVive Hydro does not endorse or make any representations about these third-party websites and is not responsible for their content. Your use of third-party websites is at your own risk.

Privacy Policy

Your privacy is important to us. Please review our Privacy Policy to understand our practices regarding your personal information and how we protect your privacy.

Changes to the Legal Notice

AquaVive Hydro reserves the right to modify this Legal Notice at any time. Your continued use of the Website following any changes signifies your acceptance of the revised terms.

Governing Law

This Legal Notice and any disputes arising out of or related to the use of this Website shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

Contact Us

If you have any questions about this Legal Notice, please contact us at:

• Email: support@aquavive.com
• Mailing Address: Calmora Beauty, Inc., 456 Radiant Avenue, Los Angeles, CA 90017, USA

Thank you for visiting AquaVive Hydro. We hope you enjoy your experience on our Website.

Welcome to the AquaVive Hydro FAQ page! Here you'll find answers to some of the most common questions about our products and services. If you have any other questions, feel free to contact us.

General Questions

1. What is hydrogen-rich water?

Hydrogen-rich water is regular water that has been infused with molecular hydrogen (H2). This increases the water's antioxidant properties, which can help reduce oxidative stress in the body, improve cellular health, and provide various other health benefits, including enhanced skin health and anti-aging effects.

2. How does the hydrogen water bottle work?

The hydrogen water bottle uses advanced SPE (Solid Polymer Electrolyte) technology to infuse water with molecular hydrogen. Simply fill the bottle with water, press the power button, and in just 3 minutes, the water will be hydrogen-rich and ready to drink.

3. What are the benefits of drinking hydrogen-rich water?

Drinking hydrogen-rich water has numerous benefits, including:

• Reducing wrinkles and fine lines, promoting younger-looking skin.
• Enhancing cellular health and improving nutrient absorption.
• Supporting better blood circulation and cardiovascular health.
• Helping to manage blood glucose levels in people with diabetes.
• Improving memory and cognitive function, particularly in older adults.

4. Is the hydrogen water safe to drink?

Yes, the hydrogen water produced by our bottle is completely safe to drink. The process only adds molecular hydrogen to the water, which is a natural and non-toxic element. The bottle is also made from high-quality borosilicate glass, ensuring the water remains pure and uncontaminated.

5. How often should I drink hydrogen-rich water?

For best results, it is recommended to drink hydrogen-rich water regularly throughout the day. Many users start with one to two bottles per day to experience the benefits of improved hydration, enhanced skin health, and better overall wellness.

6. How long does the hydrogen last in the water?

The hydrogen in the water will begin to dissipate after it’s generated, but the majority of it will remain in the water for several hours. For maximum benefit, it’s best to consume the water shortly after it’s generated.

7. How do I clean and maintain the hydrogen water bottle?

To clean the hydrogen water bottle, simply disassemble the parts as per the instructions and rinse them with warm water. Avoid using abrasive cleaners or placing the bottle in the dishwasher. Regular cleaning will help maintain the bottle’s performance and ensure the water remains safe to drink.

8. How long does it take to charge the hydrogen water bottle?

Charging the bottle typically takes around 2-3 hours. When charging, the light will be red and will turn green (with a partial blue light) once fully charged. A full charge should provide enough power to generate hydrogen in multiple bottles of water.

9. What should I do if my bottle isn’t working properly?

If your bottle is not working as expected, please refer to the troubleshooting section in the user manual. Common issues include low battery or improper assembly. If the issue persists, please contact our customer service team for further assistance.

10. Can I use any type of water in the bottle?

Yes, you can use any type of drinking water in the bottle, including tap, mineral, or purified water. However, for best results, we recommend using clean, filtered water to ensure the highest quality hydrogen-infused water.

This FAQ section covers a range of questions potential customers might have, helping to address their concerns and provide clarity on the product’s use and benefits.